Privacy policy

CAROLINA TOTES LLC
PRIVACY POLICY

Effective Date: June 17, 2026

Carolina Totes LLC ("Carolina Totes," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, place a reservation, sign a rental agreement, communicate with us, or use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

BUSINESS INFORMATION

Carolina Totes LLC

7454 Cordoba Circle

Leland, NC 28451

Phone: 910-250-9136

Email: info@rentcarolinatotes.com

INFORMATION WE COLLECT

We may collect information that you voluntarily provide, information automatically collected through our website, and information obtained through service providers.

Information you may provide includes:

• Name
• Billing address
• Delivery address
• Email address
• Phone number
• Reservation details
• Rental information
• Payment information
• Electronic signatures
• Customer communications
• Reviews and testimonials
• Photos voluntarily submitted by customers

Information automatically collected may include:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Cookies and similar technologies
• Date and time of website activity

PAYMENT INFORMATION

Payments are processed through third-party payment processors.

Carolina Totes does not store complete credit card numbers on its own servers.

However, we may receive and retain limited payment-related information necessary to process transactions, manage reservations, authorize future charges permitted under our Rental Agreement, and respond to payment disputes or chargebacks.

HOW WE USE YOUR INFORMATION

We may use information we collect to:

• Process reservations
• Deliver and retrieve rental equipment
• Provide customer support
• Verify customer identity
• Communicate regarding reservations
• Process payments
• Assess fees and charges authorized by the Rental Agreement
• Prevent fraud
• Investigate disputes
• Respond to chargebacks
• Improve website performance
• Analyze business operations
• Send service-related communications
• Comply with legal obligations
• Protect our legal rights

ELECTRONIC SIGNATURES AND AGREEMENT RECORDS

When you electronically sign a Rental Agreement or accept our policies, we may retain records including:

• Name
• Date and time of acceptance
• IP address
• Reservation information
• Signed documents
• Electronic consent records

These records may be used to verify acceptance of our agreements and to resolve disputes.

PHOTOGRAPHS AND DOCUMENTATION

Carolina Totes may photograph rental equipment:

• Prior to delivery
• At delivery
• During pickup
• Following pickup
• When documenting damage or missing equipment

Photographs may include rental equipment, delivery locations, pickup locations, and surrounding areas reasonably necessary to document service performance.

We use these photographs for:

• Operational purposes
• Quality control
• Inventory management
• Damage documentation
• Collection activities
• Insurance matters
• Chargeback responses
• Legal claims and dispute resolution

CUSTOMER REVIEWS AND TESTIMONIALS

If you submit a review, testimonial, photograph, or other content to Carolina Totes, you grant us permission to use such content for marketing, advertising, promotional, and business purposes.

We may display customer reviews on our website, social media pages, advertisements, and other marketing materials.

MARKETING COMMUNICATIONS

We may send:

• Reservation confirmations
• Delivery notifications
• Pickup reminders
• Service updates
• Review requests
• Promotional communications

You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.

Service-related communications may still be sent when necessary to complete your reservation.

COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Measure advertising effectiveness
• Improve customer experience

You may adjust browser settings to limit or disable cookies, although doing so may affect website functionality.

THIRD-PARTY SERVICE PROVIDERS

We may share information with trusted third-party service providers that assist us in operating our business, including:

• Shopify
• Payment processors
• Email service providers
• Electronic signature providers
• Website analytics providers
• Customer communication platforms
• Marketing providers

These third parties receive only the information reasonably necessary to perform services on our behalf.

DISCLOSURE OF INFORMATION

We do not sell customer personal information.

We may disclose information:

• To service providers
• To comply with legal obligations
• To enforce agreements
• To respond to legal requests
• To protect our rights or property
• To investigate fraud
• To collect unpaid balances
• To defend against chargebacks or disputes

DATA RETENTION

We retain information for as long as reasonably necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Respond to chargebacks
• Protect our legal interests

Retention periods may vary depending on the nature of the information.

SECURITY

We use reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

CHILDREN'S PRIVACY

Our services are intended for individuals who are at least eighteen (18) years of age.

We do not knowingly collect personal information from children under the age of thirteen (13).

If we become aware that personal information from a child has been collected, we will take reasonable steps to delete it.

YOUR RIGHTS

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we maintain
• Request correction of inaccurate information
• Request deletion of certain information
• Request information regarding our data practices

Requests may be submitted using the contact information provided below.

THIRD-PARTY LINKS

Our website may contain links to third-party websites.

Carolina Totes is not responsible for the privacy practices, content, or policies of third-party websites.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time.

Updated versions will be posted on our website with a revised effective date.

Continued use of our website or services following changes constitutes acceptance of the revised policy.

CONTACT INFORMATION

Questions regarding this Privacy Policy may be directed to: